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IP Telephony

Empower your business with a cutting edge unified communications solution that integrates multiple devices.

Enjoy Features Such As

  • Softphone applications for Mobile devices
  • Video Calling
  • Video and Collaboration conferencing
  • Chat
  • Contact Centre Solutions
  • Call Recording
  • Intelligent Call Reporting
  • Call Monitoring

Advanced Functionality, Ease Of Use & Low Costs

  • Specialist installation
  • Account and project management
  • Relocation services
  • Network Cabling and Wi-Fi Solutions
  • Security services and disaster recovery
  • Finance options
  • Home working and remote access

Video &
Collaboration

Put faces to voices; see the conversation with life like, in person experiences across distances. Interact with customers or colleagues around the globe, deliver sales presentations and demos, hold training classes, webinars and perform desktop sharing for better collaboration.


No need to buy expensive video conference room systems for each office

Save on travel expenses

No need for IT staff to support, maintain, and setup conferences

Unlimited video conference usage for up to 15 participants

It’s simple to use, all you need is a web browser and a telephone. It works on all major computer platforms.

  • Create a new meeting in two clicks
  • Share your desktop or a portion of your desktop
  • Use your webcam and have multi-media video meetings
  • Hold a Private Group conversation during the meeting
  • Enjoy integrated VoIP and chat
  • Invite new participants while a meeting is in progress
  • Mute a single participant or the whole group
  • Remove participants from a meeting with one click
  • Select flexible meeting dial-in numbers from around the globe
  • Pass desktop sharing controls to other participants
  • Record your meetings

Your Phone system is now an invaluable business tool. Call us today for a live demonstration.

Call
Recording

Monitor the quality of your call management both inbound and outbound;

Gain immediate insight of the knowledge displayed by sales representatives and level of customer service. Hosted Call Recording requires no on-site hardware and is enabled on just the handsets you choose. It will record every incoming and outgoing external call. What’s more, as it’s a hosted service, it works anywhere and you don’t need to worry about maintenance costs or storage.

You Can Benefit From

  • Add only to those extensions you wish to record
  • Immediate online search by number, date and time
  • ‘Real time’ monitoring for active conversations as they are recorded
  • All calls are securely stored
  • Save calls as wav files and send as email attachments
  • Play back call parties independently: listen to just one voice for greater clarification
  • Add to any user when required
  • It’s non site specific: recorded phones can be physically located anywhere
  • FCA and PCI compliant

Call
Reporting

Gone are the days of only the largest businesses being able to enjoy the top end telephony features, now any size of business can benefit from the most advanced features for a minimal monthly payment.

Call Reporting is an advanced call administration tool providing detailed reporting data on allocated numbers' call activities. An online web interface provides users with instant access to call intelligence, aiding financial planning and business management.

You Can Benefit From

  • No software to buy or maintain
  • No additional P.C’s to buy and maintain
  • Minimal cost and easy to set up
  • Have Multi-Site reporting as standard
  • Access on line from wherever you maybe
  • You can track how your business is performing

Do you know how many calls are missed because staff are busy dealing with other customers?


Do you know how long your customers are waiting, listening to the phone ringing before it is answered?


Do you know at what times of the day/week or month you are receiving most of your calls?

These questions and many more can be answered by using our Reporting tool which is important for any business. You can increase staff functionality, save time and money, and increase sales.